Returns & refunds

A clearer return process.

The return window, condition requirements, fees, and product-issue process in plain language.

Start a return Check eligibility

30-day window Request within 30 days of delivery

Unused & unopened Complete, with original packaging

25% restocking fee Standard non-defective returns

Product issues separate Defective or incorrect items are reviewed

The short version

Know what qualifies before you send it.

You may request a standard return within 30 days of delivery. The product must be unused, unopened, complete, and in its original packaging. Always wait for approval and the correct return address before shipping anything.

This commercial policy does not limit mandatory consumer rights or remedies that apply in your country.

Check first

Is your order eligible?

Eligible standard return

Requested within 30 days of delivery
Unused and unopened
Original packaging intact
All accessories, manuals, inserts, and gifts included
In the same condition as delivered

Not eligible under the standard policy

Opened, used, incomplete, or customer-damaged items
Products clearly marked Final Sale before purchase
Personalized or custom-made products
Gift cards
Services already provided, including shipping protection

A promotional price alone does not make an item Final Sale. Product condition rules do not remove rights applying to defective, incorrect, or non-conforming goods.

Start an eligible return

Three clear steps

How to start a return.

1
Open the return portal
Sign in using the email connected to your order.
2
Select the item
Choose the product and provide the requested return reason.
3
Wait for approval
Follow the instructions and use only the return address we provide.

Standard returns

Shipping & fees.

Restocking fee25% for standard non-defective returns

Return shippingThe customer pays for tracked return shipping.
Shipping upgradesPaid upgrades are not refundable unless required by law.
Customs & brokerageReturn charges are the sender’s responsibility unless law requires otherwise.

The restocking fee does not apply when we confirm an item arrived defective or incorrect, or where prohibited by law.

Start a standard return

A different process

Damaged, defective, or incorrect?

Do not submit it as a standard return. Contact us so we can review the issue correctly.

Include your order number, a clear explanation, and photos or a short video showing the product, issue, and packaging where relevant.

Contact support

After inspection

When your refund is issued.

We notify you after the approved return arrives and is inspected. If accepted, the refundable amount—less applicable return costs or fees—is sent to the original payment method.

Your bank, card issuer, or payment provider may need additional time before the credit appears.

Ask about a refund

Need another model?

Exchanges & cancellations.

Before dispatch, contact us immediately and we will try to change or cancel the order. After delivery, the clearest exchange route is normally to return an eligible item and place a new order.

Changes are not guaranteed after fulfillment begins, and dispatched orders cannot be canceled.

Request a change

Your rights remain

Statutory consumer rights.

Nothing in this policy excludes or restricts mandatory rights applying to defective or non-conforming goods. EU consumers generally have a statutory right to withdraw from an eligible distance purchase within 14 days of delivery; the 30-day commercial window provides additional time to request a return.

Where permitted and properly disclosed, customers may be responsible for direct return costs, and a legally permitted deduction may apply for handling beyond what is necessary to inspect the product. A fixed restocking fee is not applied where prohibited by law.

EU withdrawal form Contact support

Refund policy

Returns and refunds

We want the return process to be clear before you send anything. Please read the conditions below and obtain approval before returning a product.

30-day return window

You may request a standard return within 30 days of delivery.

Submitting a request does not automatically approve the return. You must wait for confirmation, instructions, and the correct return address before sending anything.

Standard return eligibility

To qualify for a standard non-defective return, the product must be:

Unused and unopened
Complete and in the same condition as delivered
Returned in its original packaging
Accompanied by all accessories, manuals, inserts, and included gifts

A promotional or discounted price alone does not make a product Final Sale unless it was clearly identified as Final Sale before purchase.

Items not eligible under the standard return policy

The following are not eligible for a standard return:

Opened, used, incomplete, or customer-damaged products
Products clearly marked Final Sale before purchase
Personalized or custom-made products
Gift cards
Non-physical services that have already been provided, including shipping protection
Products damaged through misuse, accidents, unauthorized modification, or failure to follow the supplied instructions

These restrictions do not remove mandatory rights that may apply to defective, incorrect, or non-conforming goods.

How to request a return

Visit account.evolvedchargers.com.
Sign in using the email address connected to your order.
Select the relevant order and product.
Provide the requested return reason and information.
Wait for approval and return instructions.

Do not send the product to the address shown on the original parcel. That address may belong to a carrier or fulfillment partner and may not be able to accept returns.

Returns sent without approval or to an unauthorized address may be delayed, refused, or returned to the sender.

Return shipping and fees

Approved standard non-defective returns are subject to a 25% restocking fee, deducted from the approved refund.

The restocking fee does not apply when:

We confirm that the product arrived defective or incorrect
Applicable law prohibits the fee
A different remedy is required under mandatory consumer law

For a standard non-defective return:

The customer pays for tracked return shipping.
Original shipping charges and paid shipping upgrades are not refundable unless required by law.
The sender is responsible for return-related duties, taxes, brokerage charges, and similar costs unless applicable law requires otherwise.

Approved returns are generally processed through our U.S. return location unless your return instructions specify another location.

Use a tracked shipping service and retain the receipt until the return is completed. We cannot complete a refund for a parcel that has not reached the return location specified in your instructions.

Damaged, defective, or incorrect items

Do not submit a standard return for a product that arrived damaged, defective, or incorrect.

Your order number
A clear description of the issue
Photographs or a short video showing the product and issue
Photographs of the packaging where relevant

After reviewing the information, we will provide the appropriate next step. When a product is confirmed defective, damaged on arrival, or incorrect, return costs and available remedies will be handled in accordance with applicable law and our instructions.

Refund processing

We will notify you after the approved return reaches the specified return location and has been inspected.

If the return is accepted, the refundable amount—less any applicable return costs or restocking fee—will be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the credit appears in your account.

A refund may be reduced or refused if the returned product does not meet the approved conditions, except where applicable law provides a different remedy.

Exchanges

The simplest exchange process is normally to return an eligible product and place a new order for the correct product.

Do not send an exchange before receiving approval and return instructions.

Cancellations

If your order has not been dispatched, contact us immediately. We will try to change or cancel it, but changes cannot be guaranteed after fulfillment has started.

Once an order has been dispatched, it can no longer be canceled and must instead follow the applicable return process after delivery.

Mandatory consumer rights

Nothing in this policy excludes or restricts mandatory consumer rights, including remedies for defective, incorrect, damaged, or non-conforming goods.

Consumers in the European Union generally have a statutory right to withdraw from eligible distance purchases within 14 days of delivery. Our 30-day commercial request window provides additional time, but applicable statutory rights and exceptions continue to apply.

Where permitted and properly disclosed, the customer may be responsible for the direct cost of a statutory return. A fixed restocking fee will not be applied where prohibited by law. A legally permitted deduction may apply if a product has been handled beyond what is necessary to establish its nature, characteristics, and functioning.