Shipping & delivery

Delivery, without the guesswork.

Processing, transit, tracking, and delivery issues—explained before you need to ask.

Track your order Delivery help

Free standard shipping Available worldwide

1–3 business days Typical processing before dispatch

Tracked delivery Updates begin after dispatch

Import fees covered No expected charge at delivery

The short version

From checkout to your door.

Every order includes free standard worldwide shipping. Most orders are prepared within 1–3 business days, then handed to a tracked carrier. Delivery estimates begin after dispatch—not when the order is placed.

What happens next

Your order journey.

1
Order confirmed
We receive your order and complete any required payment or security checks.
2
Prepared for dispatch
Your products are picked, checked, and packed—typically within 1–3 business days.
3
Tracking begins
We email the tracking link as soon as each parcel leaves our fulfillment network.

Standard shipping

Estimated delivery times.

These estimates apply after dispatch and are guidance rather than guaranteed delivery dates.

United States, Canada & Europe5–9 business days
United Kingdom5–8 business days
Australia & New Zealand5–9 business days
Other destinations5–12 business days

Business days exclude weekends and public holidays. Customs, carrier congestion, severe weather, local disruptions, and peak periods can extend delivery.

Track your order

When available

Express shipping.

Express delivery appears at checkout for supported destinations and baskets.

Transit2–4 business daysAfter dispatch

Processing1–3 business daysBefore dispatch

AvailabilityShown at checkoutFor supported orders

Power banks

Battery products travel differently.

Lithium battery products follow additional transport rules and may use another route or arrive separately.

Typical transit5–12 business days after dispatch

Live updates

Tracking your order.

Tracking is emailed after dispatch. Temporary scan gaps are normal while a parcel moves between facilities, carriers, or customs.

Track your order

When something changes

Addresses, delays & missing parcels.

Change or cancel an order

Contact us immediately. We can only try to change or cancel an order before dispatch, and changes are not guaranteed once fulfillment begins.

Contact support

Tracking says delivered

Confirm the delivery address.
Check safe places, household members, neighbors, and pickup notices.
Ask the carrier for delivery details or proof of delivery.
If it remains missing, contact us.

Check tracking

No surprise at delivery

Duties, taxes & import fees.

Evolved Chargers covers duties, VAT, and import fees for outbound orders. You should not be asked to pay an additional import charge at delivery.

Received an unexpected payment request?

Do not pay it before contacting us with your order number and a copy of the request.

Contact support

Shipping policy

We ship Evolved Chargers products to customers worldwide. Available shipping methods, final charges, and estimated delivery information are displayed at checkout.

Order processing

Orders are generally processed within 1–3 business days before dispatch.

Processing may take longer during product launches, promotional events, public holidays, periods of unusually high demand, or when additional order verification is required.

Business days exclude weekends and public holidays.

Estimated delivery times

The following estimates apply after dispatch:

United States, Canada, and Europe: 5–9 business days
United Kingdom: 5–8 business days
Australia and New Zealand: 5–9 business days
Other destinations: 5–12 business days

These estimates are guidance and are not guaranteed delivery dates.

Power banks, products containing batteries, and other restricted items may require specialized shipping and can take approximately 4–10 business days after dispatch, depending on the destination and available carrier service.

Express shipping

Express shipping may be displayed at checkout for supported products, destinations, and orders.

When available:

Processing: Usually 1–3 business days before dispatch
Transit: Usually 2–4 business days after dispatch

If express shipping is not displayed at checkout, it is not available for that particular order.

Shipping charges

Available shipping methods and charges are shown at checkout before payment.

Any free-shipping promotion applies only when the order meets the conditions displayed during checkout. Customs charges, import duties, taxes, and brokerage costs are not included unless expressly stated.

Tracking

Tracking information is normally emailed after your order has been dispatched.

Temporary gaps between carrier scans are normal while a parcel moves between facilities, carriers, or customs authorities.

You can check your shipment through our order tracking page.

Delivery estimates and delays

Delivery may be affected by:

Customs processing
Carrier congestion
Severe weather
Local disruptions
Public holidays
Remote delivery locations
Incomplete or incorrect address information
Security or customs inspections
Peak shopping periods

If we cannot dispatch an order within a timeframe promised at purchase, we will contact you with an updated timeframe and any cancellation or refund options required by applicable law.

For U.S. orders, if we cannot ship within the stated timeframe—or within 30 days when no timeframe was stated—we will request your consent to the delay or provide the option to cancel the unshipped merchandise for a full refund, as required by applicable law.

Pre-orders

A product identified as a Pre-order is not ready for immediate dispatch.

The product page or checkout will display an estimated shipping timeframe where available. This is an estimate and may change because of production, transportation, customs, or supply-chain circumstances.

If a pre-order is materially delayed, we will notify you and provide a revised estimate. Where required by applicable law, you may choose to accept the delay or cancel the affected unshipped product for a full refund.

For complete terms, see our Purchase options cancellation policy.

Products containing batteries

Products containing lithium batteries may be unavailable in certain countries or regions and may require additional transit time.

Express delivery may not be available for these products. Available options will be shown at checkout.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, customs fees, or brokerage charges imposed by the destination country.

Unless checkout expressly states that these charges are included, the recipient is responsible for paying them. We do not control these charges or determine their amount.

A parcel refused because of unpaid import charges may incur return costs. Any refund will be handled according to applicable law and our Refund Policy after the parcel has been returned and reviewed.

Address changes and cancellations

Review your delivery details carefully before completing checkout.

If an address needs to be changed, contact us immediately. We will try to assist before dispatch, but we cannot guarantee changes after fulfillment has started.

After dispatch, an order generally cannot be canceled or redirected. Carrier address-change services may be unavailable or may involve additional charges.

Tracking shows delivered

If tracking shows that your parcel was delivered but you cannot locate it:

Confirm that the delivery address is correct.
Check safe locations around the property.
Ask household members and nearby neighbors.
Check for carrier notices or pickup instructions.
Contact the carrier for delivery details or proof of delivery.

If the parcel remains missing, contact us and explain what you have already checked.

Lost or damaged shipments

If a parcel appears lost, arrives visibly damaged, or contains a damaged product, contact us through our contact page or email support@evolvedchargers.com.

Include your order number and relevant photographs where applicable.